1. Insert a SIM card (A SIM card that your phone is not currently accepting) in phone.
2. Phone will ask for a code. Enter the code provided. 3. Place any SIM card in phone. Your phone is now unlocked.
-------------------------------------------------------------------------------- Alternative Instructions (Use only if the above method did not work) 1. On the Today screen, tap Start Settings. 2. Tap the Phone Band icon. 3. Tap the Keyboard icon to open the virtual keyboard 4. Tap Shift and then Ctl key to enable the keys. 5. Tap the blank area below the band selection box to open the unlock tool. 6. Tap Shift and then Ctl to disable the keys. 7. Enter the 8-digit unlock code and tap OK when done. 8. Wait for the device to validate the unlock code (about five seconds).